Shipping policy

Shipping Policy

Shipping Locations

We ship to all countries within Europe. Unfortunately, we do not ship outside the EU as a standard practice. For exceptions, please contact us directly at info@golfroom.eu or call +37069807167 to discuss your specific needs.

Shipping Methods and Carriers

We offer standard shipping through DHL, FedEx, and UPS. The carrier used for your shipment will depend on the destination country.

Shipping Costs

Shipping fees vary from free to 30 euros, depending on the product. Notably, golf impact screens ship for free regardless of the destination within Europe.

Handling Time

Standard Products: Orders are typically processed within 1-2 business days.
Golf Impact Screens: Handling and production time for golf impact screens may take up to one week. In rare cases, this can extend to up to two weeks.

Delivery Time

Estimated delivery times vary based on the destination country:

Standard Shipping: 3 to 7 business days.

Order Tracking

Once your order is fulfilled, a tracking number will be provided. You can use this number to track your shipment through the carrier's website.

Customs, Duties, and Taxes

For international shipments within the EU, there are no additional customs duties or taxes. Customers outside the EU are responsible for any applicable customs duties, taxes, and fees. For assistance with customs clearance, please contact us.

Packaging

All items are carefully packaged to ensure they arrive safely. We do not currently offer special packaging options such as gift wrapping.

Returns and Exchanges

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return. For more information, please refer to our Refund Policy.

Lost or Damaged Items

In the event that an item is lost or damaged during shipping, please contact us immediately at info@golfroom.eu or call +37069807167. We will assist you with the claim process and provide a resolution.